Les Clefs d'Or
Characteristics of a Clefs d'Or Concierge
You can recognize Clefs d'Or concierges by the keys they display on the lapels of their uniforms. These crossed gold keys are more than just the symbol of the organization -- they are the symbol of guaranteed, quality service.
Clefs d'Or concierges will accommodate every guest request so long as it is morally, legally, and humanly possible. Their services run the gamut from the mundane to the extraordinary, yet each request is fulfilled with vigor to the guest's full satisfaction.
Clefs d'Or concierges handle all duties with zeal: mail and messages, recommendations and reservations, travel and meeting planning, personal shopping and professional communications. They are also supreme social advisors, business expediters, and personal confidantes.
On those rare occasions when guests' requests cannot be fulfilled single-handedly, Les Clefs d'Or concierges have the necessary back-up: a never-ending network of acquaintances, friends, and colleagues from around the world to see to it that guests' demands are met.
Les Clefs d'Or members have dedicated many years of hard work and training to the concierge profession. They are pleasant and welcoming in appearance, they remain calm in a hectic environment, and they always display integrity. Indeed, discretion is the hallmark of a Clefs d'Or concierge.
Les Clefs d'Or concierges have their fingers on the pulses of their cities, able to advise guests on restaurants, night life, sporting and theater events, sightseeing tours, shopping, etc. They can direct guests to any location, to any product, at any time of day or night.
Les Clefs d'Or concierges are motivated by a genuine desire to serve. They are prudent, patient, kind toward guests and staff alike, self-confident, tenacious, persistent, adaptable, ingenious, disciplined, and flexible.
The global environment of today's business world demands that concierges be able to converse with all travelers, from Albania to Zaire. Many Clefs d'Or members are multilingual and most are well-versed in many cultures.
Les Clefs d'Or concierges have worked hard to obtain their keys. Whether requesting something simple or complex, you can be sure they are trusted resources to business travelers and vacationers alike, always keeping guests' safety, enjoyment, and satisfaction in mind.
Membership Requirements
Qualifications for Membership
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Applicants must be at least 21 years of age, of good moral character, and employed as a full-time concierge in the lobby of a transient hotel. |
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Applicants must have at least five years experience within the hotel industry (in any capacity), and at least three years experience as a full-time, lobby-level concierge in a hotel. |
The Application Process
Applicants must request an application in writing, by email: Info@lcdusa.org
An application will be emailed to the applicant if he or she meets all the qualifications for membership.
Completed applications are then mailed to the Boston Headquarters along with a non-refundable check in the amount of $100 and the following six documents scanned and copied on to compact disc:
1. Two passport photos of the applicant.
2. Photo of the applicant's work area.
3. Two Sponsorship documents from current, full Les Clefs d'Or USA members in good standing.
4. Letter of recommendation from the applicant’s general manager dated within three months of the date on the application.
5. Business card showing the "Concierge" title.
6. Letters of verification confirming past and present hotel employment.
Once the application is reviewed by the Executive Assistant for completeness and compliance with all qualifications, it is forwarded to the Director of Membership for distribution to the regional committees for processing. (Les Clefs d’Or USA is organized into three separate regions: eastern, central, western.)
Les Clefs d'Or Members in Orlando:
Irene Palmer, Concierge
Hyatt Grand Cypress
1 Grand Cypress Blvd.
Orlando, FL 32836
407-239-1234
Irene.Palmer@hyatt.com
Jeannine Vale, Concierge
Hyatt Grand Cypress
1 Grand Cypress Blvd.
Orlando, FL 32836
407-239-1234
Jeannine.Vale@hyatt.com
Patricia Clifton, Chief Concierge/Guest Relations Manager
Grand Bohemian Hotel
325 S. Orange Avenue
Orlando, FL 32801
407-581-4990
Patricia.Clifton@grandbohemianhotel.com
Rich Esparza, Concierge, Les Clefs d'Or USA
Hyatt Regency Orlando International Airport
9300 Airport Boulevard
Orlando, FL 32827
Tel: 407.825.1338
FAX: 407.825.1270
Richard.Esparza@hyatt.com
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